Terms & Conditions

Effective Date: April 25, 2026

Welcome to Suwakirana.com. These Terms and Conditions govern your access to and use of the Suwakirana website, platform, services, content, and related features.

By accessing or using Suwakirana.com, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the website.

1. About Suwakirana

Suwakirana is an online platform designed to connect users with independent professionals and service providers, including but not limited to:

  • counsellors
  • psychologists
  • psychotherapists
  • Ayurveda doctors
  • astrologers
  • healers
  • beauticians
  • coaches
  • trainers
  • wellness practitioners
  • institutes and organizations

Suwakirana provides search, discovery, profile listing, inquiry, communication, booking, educational content, and related platform services.

2. Acceptance of Terms

By using this website, you confirm that:

  • you are at least 18 years old, or you are using the website under the supervision of a parent, guardian, or authorized adult where appropriate
  • the information you provide is true and accurate
  • you will use the platform lawfully and responsibly

If you register on behalf of an organization or practitioner, you confirm that you have authority to do so.

3. Scope of Platform

Suwakirana acts as a digital platform and marketplace connecting users and independent practitioners. Unless explicitly stated otherwise:

  • Suwakirana does not directly provide counselling, therapy, Ayurveda treatment, astrology consultation, healing, beauty treatment, coaching, or other practitioner services
  • services displayed on practitioner profiles are offered by independent third-party practitioners
  • Suwakirana does not guarantee the quality, safety, legality, accuracy, suitability, or outcome of services offered by listed practitioners

Users are responsible for evaluating whether a practitioner or service is appropriate for their needs.

4. User Accounts

To access certain features, users may need to create an account. You agree to:

  • provide accurate registration details
  • keep your login information secure
  • be responsible for all activity under your account
  • notify us if you suspect unauthorized access

We reserve the right to suspend or terminate accounts that contain false information, impersonation, abuse, or violations of these Terms.

5. Practitioner Accounts and Listings

Practitioners who register on Suwakirana agree that:

  • all submitted information must be accurate, complete, and up to date
  • qualifications, certifications, licenses, and professional claims must be truthful
  • they are solely responsible for the services they offer
  • they will not make misleading, illegal, deceptive, or harmful claims
  • they will comply with all applicable professional, ethical, legal, and regulatory requirements

Suwakirana may request supporting documents, verification materials, or additional information before approving or maintaining a listing.

We reserve the right to approve, reject, suspend, edit, or remove practitioner profiles at our discretion.

6. Bookings and Inquiries

Users may use the website to:

  • contact practitioners
  • submit inquiries
  • request appointments
  • make bookings
  • access booking-related notifications
Important conditions:
  • a booking request does not automatically guarantee service acceptance unless confirmed
  • practitioners are responsible for honoring, modifying, rescheduling, or cancelling their own service availability unless otherwise system-controlled
  • Suwakirana is not responsible for missed appointments, practitioner no-shows, service dissatisfaction, or outcomes arising from third-party services

If payment features are enabled, additional payment and refund terms may apply.

7. Payments, Fees, and Subscriptions

For practitioners

Suwakirana may offer free and paid listing plans, subscriptions, featured placement, promotional options, or other paid visibility services. By subscribing, practitioners agree that:

  • fees are payable as stated at the time of purchase
  • recurring subscription charges may apply if enabled
  • failure to pay may lead to suspension, downgrade, or removal of listing features
  • promotional placement is subject to platform rules and availability
For users

Users may be required to pay fees for certain bookings, products, or platform-enabled transactions, depending on service configuration.

Suwakirana reserves the right to change pricing, plans, and platform charges at any time with reasonable notice where applicable.

8. Refunds and Cancellations

Refund and cancellation rules may vary depending on:

  • the practitioner
  • the service type
  • the platform payment system
  • applicable booking conditions

Where Suwakirana processes payments directly, the website may publish a separate Refund Policy.

Unless explicitly stated otherwise: service disputes between users and practitioners may need to be resolved directly between those parties; platform fees, subscription fees, or promotional fees may be non-refundable unless required by law or platform policy.

9. Reviews, Ratings, and User Content

Users may be allowed to submit ratings, reviews, comments, questions, profile content, images, messages, and other content. By submitting content, you agree that:

  • the content is truthful and lawful
  • you own it or have the right to share it
  • it does not infringe rights of others
  • it is not abusive, defamatory, obscene, misleading, harassing, or unlawful

Suwakirana may moderate, edit, reject, or remove any content at its discretion.

We are not obligated to publish all submitted reviews or user content.

10. Prohibited Conduct

Users and practitioners must not:

  • provide false or misleading information
  • impersonate another person or organization
  • misuse practitioner credentials or titles
  • post defamatory, abusive, or unlawful content
  • scrape, copy, or exploit platform data without permission
  • attempt unauthorized access to the website or accounts
  • upload malicious software, spam, or harmful code
  • misuse the platform for illegal, fraudulent, or unethical purposes
  • make false health, therapy, astrology, healing, or treatment guarantees
  • violate professional ethics or applicable law

Suwakirana reserves the right to suspend or terminate access for violations.

11. No Medical, Mental Health, or Emergency Guarantee

Suwakirana is not a hospital, emergency service, crisis hotline, or direct treatment provider. Information on the platform:

  • is for information and connection purposes only
  • does not replace professional diagnosis, treatment, or emergency response
  • should not be relied upon in urgent or life-threatening situations

If you are in crisis, at risk of self-harm, or facing a medical or psychological emergency, seek immediate help from appropriate emergency or licensed professional services.

12. Problem-Focused Search and Service Suggestions

Suwakirana may provide guided search, keyword-based search, or problem-focused recommendations. These results are intended only to:

  • improve search relevance
  • suggest service categories
  • help users discover possible support options

They are not medical diagnoses, psychological diagnoses, legal advice, or guaranteed service recommendations. Users remain responsible for deciding whether a professional or service is suitable.

13. Practitioner Independence

Practitioners listed on Suwakirana are independent service providers. Suwakirana does not guarantee:

  • practitioner competence
  • service outcomes
  • availability
  • pricing stability
  • treatment results
  • truth of all practitioner claims beyond available verification efforts

Users interact with practitioners at their own discretion and responsibility.

14. Intellectual Property

All website content, branding, design, logos, etc., are owned by or licensed to Suwakirana. You may not copy, reproduce, modify, republish, distribute, or commercially exploit any part of the website without prior written permission.

15. Third-Party Services and Links

Suwakirana may include or rely on third-party services (payment gateways, maps, social media, etc.). We are not responsible for their systems, services, privacy practices, availability, or performance.

16. Privacy

Your use of the website is also governed by our Privacy Policy. By using Suwakirana, you agree to how we collect, use, and manage information as described in that policy.

17. Suspension and Termination

We may suspend, restrict, or terminate access if we believe a user or practitioner has violated these Terms, engaged in fraud, or created risk.

18. Limitation of Liability

To the maximum extent permitted by law, Suwakirana shall not be liable for any direct or indirect damages arising from use of the website, practitioner conduct, booking failures, or technical errors.

19. Indemnity

You agree to indemnify and hold harmless Suwakirana from claims arising from your use of the website, breach of Terms, or services/conduct as a practitioner.

20. Modifications to the Platform

We may update, change, suspend, or discontinue any part of the website at any time without liability.

21. Changes to These Terms

We may revise these Terms and Conditions. Continued use after changes means you accept the revised Terms.

22. Governing Law

These Terms and Conditions shall be governed by the laws of Sri Lanka. Any disputes shall be subject to the appropriate courts of Sri Lanka.

23. Contact Information

For questions about these Terms and Conditions, please contact:

  • Welcome to Suwakirana
  • Website: Suwakirana.com
  • Email: support@suwakirana.com
  • Phone: +94 11 234 5678
  • Address: [Insert Business Address]

24. Final Acknowledgment

By using Suwakirana.com, you confirm that you have read, understood, and agreed to these Terms and Conditions.